As a small business, it’s likely that you’ll have technical problems arise here and there. Although it may be more affordable to troubleshoot yourself, as your business grows and your responsibilities increase, DIY is not a sustainable solution.
The best way to maximize productivity is to keep everyone within their assigned area. Designers should design, managers should manage, and technical support should handle tech problems.
So, how do you go about hiring the best company to fulfill your IT needs? Here are the qualities that you should look for in your search.
Short Term Contract
When shopping around, you may find companies that will only work with you under a contract for at least two years. The problem is that a lot can change in two years. Most people are ready to try a new company if things aren’t going well. However, being stuck in a contract makes that impossible.
You want to make sure that you have the best possible IT support on call if your systems are down. Being stuck in a contract with a lousy company can be nothing short of a nightmare. Instead, look for a company that offers a month to month commitment.
A good IT company doesn’t give up easily. When something goes wrong, and there appears to be no solution, your IT support shouldn’t shrug it off.
You want someone on your team who will put in the extra hours to ensure that your system is up and running normally as soon as possible. Since they have your best interests in mind, they aren’t afraid to put in the extra time to monitor, try new tools, and troubleshoot.
One of the most common complaints about IT support companies is that they don’t respond quickly enough to their clients. When you have customers waiting for a turnaround, and your system is blocked due to technical issues, you need someone who will arrive right away.
Make sure that when you’re shopping around for different support companies that you emphasize the importance of responsiveness.
Experience and Ongoing Training
Your IT support company needs to be up to date with the latest programs and systems. Look for a company that has certifications and ongoing training.
Make sure that you ask them how often they renew their certifications. Often companies will boast their expertise, but programs are constantly upgrading and evolving. You want a company that is up to date.
One of the most critical aspects of IT support is security. You need a company that prioritizes security and knows their way around it. Cyber threats aren’t anything to be taken lightly. Find a company that takes data security very seriously.